Customer Service Representative

Job Title: Customer Service Representative – Part-time – 20 hours/week
Reports to: Customer Service Supervisor
Department: Customer Service

Click here to download an employment application.

Purpose:  To answer customer calls and handle requests for resources in a courteous and efficient manner.

Major Duties and Responsibilities:

  • Answer phone calls in a timely manner
  • Accurately enter orders into the computer system from a variety of sources (phone, fax, mail, web, e-mail)
  • Field customer questions regarding products
  • Maintain thorough knowledge of all RBP resources
  • Prepare to issue customer credit by researching and processing credit memos
  • Maintain customer records in database and all files
  • File customer documents
  • Compile invoice and statement mailings
  • Carry out other tasks as designated by the customer service supervisor

Knowledge, Skills, and Abilities:

  • Friendly and professional in all interactions
  • Remain calm in all interactions
  • Professional phone voice
  • Problem resolution
  • Strong computer skills
  • Ability to work independently
  • Experience with ten key, data entry, and previous customer service experience preferred

Working Conditions:

  • Work in office cubicle
  • Long periods of time sitting
  • Extensive use of telephone and computer
  • Hours may vary depending on business needs
  • Possible telecommuting

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents may be required to follow any other instructions, and perform any other related duties that may be required by their supervisor.

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