How to Order

There are a few different ways you can order from Regular Baptist Press. By using our Website, by e-mail, by fax, by mail, or by phone. The instructions for each method are below.

NOTE: If you are ordering outside the U.S.A., please click here.

Online

Visit our online store at RBPstore.org.

First-time customers:

  • If you’re a new customer—WELCOME!
  • Feel free to browse the store without any restrictions.
  • Upon checkout, you’ll need to register for an account. Leave the customer number field empty, as your first purchase will automatically generate your customer number.

Current customers new to the online store:

RBP’s new web store utilizes a username/password system. It’s easy to set up your online user profile. Please follow these setup guidelines:

  • If you are an individual and you have your account number (starting with a 3, 4, or 5), you may set up your user profile. You need to enter your customer account number (without any zeros at the beginning and starting with a 3, 4, or 5) in the customer number field.
  • If you are an individual and do not have your new account number, please contact customer service.
  • If you are an individual who bills a church, your account must be linked to the church; please contact customer service.
  • If you are a church, please contact customer service to link your username to your church.
  • If you are a retailer, please contact customer service.

Email

Click here to e-mail your order. Please include the following information:

  • Your name and daytime phone number
  • Your complete “ship to” address, including zip code
  • Your complete “bill to” address, including zip code
  • Product number, quantity, and title of each item
  • Account number if you’ve ordered from RBP before
  • Visa or MasterCard number and expiration date if you’ve never ordered from RBP before or if you choose not to use your account number

Fax

Complete the order form from your catalog (or download a form) and fax it to 1.847.843.3757.

Mail

Complete the order form from your catalog (or download a form) and mail to:

Regular Baptist Press
3715 N Ventura Drive
Arlington Heights, IL 60004 -7678

Phone

1.800.727.4440
1.847.843.1600 (international orders)
Our office hours are Monday-Friday, 8:00 A.M. to 5:00 P.M. CST.


Frequently Asked Order Questions

Orders

Payment Options

We accept Visa, Mastercard, Discover, and American Express for credit card payments.

  • Individuals must prepay unless billing a church. If you have permission to bill a church account, please call 800.727.4440 to have a customer service representative link your account to the church.
  • A church or retailer with an established account can purchase products using either a credit card or invoice their RBP account number. Account payment terms are net 30 days from the date of invoice.
Terms

Net 30 days (with established credit account). Prices subject to change without notice. No returns without authorization number. Read our full return policy at RegularBaptistPress.org/returns. Opened DVDs, CDs, and kits are not returnable.

Where can I find an order form?

Order forms are included in each catalog. You can also download an order blank.

Where can I view my order history?

You may review your order and payment history on your RBPstore.org profile. You will need your username and password to access this information. If you do not have an online profile, you will need to set up a profile up with our Customer Service department so that it is tied to your account.

How long will it take to receive my order?

Orders placed after 11:30 a.m. CST are not processed until the next business day. Orders will be shipped within three business days of being processed. This does not include time for shipping.

How do I check on the status of an order? (ORDER TRACKING)

For UPS and several other carriers, tracking number(s) may be available. Once a tracking number has been generated, you can find the number(s) on your RBPstore.org profile or by contacting RBP’s Customer Service Department. Additionally, a tracking number may have been emailed to you.

Most of these numbers can be entered on the carrier’s Web site to determine more exactly where your order is and when it will arrive.

NOTE: If your UPS tracking status is “Order Processed: Ready for UPS,” this means that a shipping label has been created for your order, but it has not yet left the warehouse. This does not indicate an error in the order and does not require a call to customer service.

How do I locate the tracking number on my RBPstore.org profile?

To find the number on your profile:

  1. Navigate to https://cart.rbpstore.org/Profile and sign in (if necessary).
  2. Scroll down to the Order History section and select the “details” button.
  3. A button for the tracking number will be at the bottom of the order information.
May I sign up to receive curriculum orders automatically?

No, not at the present time. To help customers, we automatically send quarterly email order reminders to accounts that have purchased curriculum. It’s important to note that this means you must have an email connected to your account.

Subscribe here to make sure you receive the quarterly reminder.

If you have ever unsubscribed from RBP emails, you may not receive an email unless you subscribe here.

Additionally, anyone subscribed to the RBP Curriculum/Strong Curriculum list will receive the reminder. You may unsubscribe from Strong Curriculum emails at any time.

I received a damaged product. What should I do?

If the product is damaged or defective when shipped to you, please contact Customer Service immediately at 800.727.4440. The Customer Service representative handling the call may issue credit without having the physical product returned or may send you a replacement. You do not need a return authorization. If the product needs to be returned, the Customer Service representative will coordinate the return method of shipping.

What do I do if I received a product that I did not order?

If a product is shipped due to a Regular Baptist Press error, please contact Customer Service immediately at 800.727.4440. The Customer Service representative handling the call may issue credit and/or send the correct product to you at our expense. If the product needs to be returned, the Customer Service representative will coordinate the return method of shipping at our expense.

What do I do if I can’t find the original invoice or packing slip?

You may review your order and payment history on your RBPstore.org profile. You will need your username and password to access this information. If you do not have an online profile, you will need to set up a profile up with our Customer Service department so that it is tied to your account.

Why was I charged a fee for copying material that is not available?

Material that is not available is still protected by copyright.

For curriculum, some of this material will come back around in the normal curriculum cycle, or some of it may be picked up and used in another format. If you absolutely must have something that is not currently available, we may give you permission to make copies, but we will ask you to pay for those copies.

For other materials, there may be instances where we cannot legally give you permission.