How do I check on the status of an order? (ORDER TRACKING)

For UPS and several other carriers, tracking number(s) may be available. Once a tracking number has been generated, you can find the number(s) on your RBPstore.org profile or by contacting RBP’s Customer Service Department. Additionally, a tracking number may have been emailed to you.

Most of these numbers can be entered on the carrier’s Web site to determine more exactly where your order is and when it will arrive.

NOTE: If your UPS tracking status is “Order Processed: Ready for UPS,” this means that a shipping label has been created for your order, but it has not yet left the warehouse. This does not indicate an error in the order and does not require a call to customer service.

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