COVID-19 Update

As of March 21, at 5 p.m.

Due to a shelter-in-place order mandated by the state of Illinois, our customer service department is operating at reduced capacity. While phone orders are still an option, we urge customers to place orders online at RBPstore.org.

Frequently Asked Questions

COVID-19

Are your offices open?

Many of our employees are working from home during this time. Pursuant to the shelter-in-place order, the Regular Baptist Ministries Resource Center office building is closed. Our third-party shipping partner remains open as they are considered an essential business.

Can I still order by phone?

Yes, but wait times may be severely impacted. In order to better serve you, we strongly recommend purchasing items online at RBPstore.org.

When will my order ship?

During the shelter-in-place, orders will be processed within two business days. Orders will be shipped within three business days of being processed. This does not include time for shipping (time-in-transit).

If using the UPS Ground Time-in-Transit map, please note that your package will be shipped from the 60013 zip code.

Can I get expedited shipping?

Due to the temporarily extended two business day processing time, the following shipping methods are not currently available:

  • UPS Next Day
  • UPS Two Day Air
  • UPS Three Day Select

We will resume offering these options after the shelter-in-place is over.

We will continue to offer UPS Ground and USPS Priority. Please understand that while this will follow the temporary process and shipping timeline.

When will customer service return to full capacity?

We appreciate your flexibility on this matter as the shelter-in-place order is state-mandated. As it currently stands, the order extends through April 7, 2020.