COVID-19 Update

Frequently Asked Questions

COVID-19

What resources are you offering during COVID-19?

In addition to our regular product offerings, we are providing the following resources to help your church or family make the most of this time of crisis and change.

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What about VBS 2020?

Perhaps more than anything else in recent history, the coronavirus pandemic has highlighted the uncertainty of life. As James wrote, we simply do not and cannot know what the next day will bring (James 4:14). In response to rapidly changing conditions and state-mandated lockdowns, churches have had to adjust their ministry plans and practices on an unprecedented scale.

Many churches are no doubt wondering what to do about their planned Vacation Bible School programs. Here are several suggestions for charting a course for VBS 2020.

Are there special permissions for Big Fish Bay?

Yes. Due to the unforeseen circumstances surrounding COVID-19, we have outlined special permissions on page 40 and 41 of the Charting a Course for VBS 2020 Guide. These permissions are in effect June 1–October 1, 2020; are limited to the scope of your ministry’s modified VBS program; and are valid only for a ministry that has purchased and is in possession of the Big Fish Bay materials in question.

Will RBP support Big Fish Bay in 2021?

Big Fish Bay is all about God’s mercy, and our world most definitely needs God’s mercy today! Each year our team spends much time prayerfully considering a message and theme that are important for that VBS year. RBP will continue to support the VBS 2020 theme (as supplies last) through Sept. 15, 2020.

We understand that not every church can host a traditional, small group, at-home, or virtual VBS this summer or fall. We respect the authority of each local church to make a decision that is best for its situation. If your church is planning to use Big Fish Bay in 2021, we strongly recommend purchasing all resources no later than Sept. 1, 2020. As you may know, some of our products are very popular and sell out quickly. You’ll want to order them now so you don’t miss out on those great resources! On a practical level, RBP does not have the warehouse capacity to carry two full years of VBS products. Additionally, some products that we bulk source from wholesalers are only available for a limited time, and we cannot guarantee their availability for the long term.

We look forward to serving you during this season—even if it’s for the next season!

Will RBP release a new theme for 2021?

Yes. While 2020 has already been an extraordinary year, we fully expect to see extraordinary things God has in store for VBS 2021. We have been hard at work on the next theme!

When will my order ship?

We are currently operating under our standard timeline. Orders are processed within one business days. Orders will be shipped within three business days of being processed. This does not include time for shipping (time-in-transit).

If using the UPS Ground Time-in-Transit map, please note that your package will be shipped from the 60013 zip code.

Can I still order by phone?

Yes, but wait times may be moderately impacted. In order to better serve you, we strongly recommend purchasing items online at RBPstore.org.

Can I get expedited shipping?

Yes! Effective May 8, the following expedited shipping methods are available:

  • UPS Next Day
  • UPS Two Day Air
  • UPS Three Day Select

We also continue to offer UPS Ground and USPS Priority.

When will customer service return to full capacity?

Our customer service department is here to serve you.

Pursuant to the Illinois governor’s May 1 order, staff with responsibilities directly related to placing and fulfilling orders, serving customers, and those in related support roles are now able to return to their normal in-office roles.

Are your offices open?

Many of our employees are working from home during this time. Pursuant to the shelter-in-place order, the Regular Baptist Ministries Resource Center office building is open for select essential staff, including our customer service department.

Our third-party shipping partner remains open.


Updates

As of May 4.

While the governor of Illinois has extended the shelter-in-place order through May 30, some modifications to the order have been made which provide measured relief to businesses such as Regular Baptist Press. Our customer service department will return to normal operations on May 4. Our warehouse remains open.

As of March 31.

The governor of Illinois has extended the shelter-in-place order through April 30. Our customer service department continues to operate at reduced capacity. We continue to urge customers to place orders online at RBPstore.org. Our warehouse remains open.

As of March 21, at 5 p.m.

Due to a shelter-in-place order mandated by the state of Illinois, our customer service department is operating at reduced capacity. While phone orders are still an option, we urge customers to place orders online at RBPstore.org. Our warehouse remains open.