COVID-19 Update

Frequently Asked Questions

COVID-19

How has COVID-19 impacted RBP?

Many have asked how RBP is doing in light of the devastating impact of COVID-19 on the church curriculum market. We remain committed to providing you quality materials, but we’ve had to make some hard decisions that impact our employees and new product release timelines.

Your continued support by placing your standard quarterly order will help us continue to provide strong resources.

Please donate at RegularBaptistPress.org/donate.

How can I help support RBP?

Help build lives by the Book by donating at RegularBaptistPress.org/donate.

Greg Linscott, pastor of Brown Street Baptist Church in Alton, Illinois, shares what Regular Baptist Press has meant to him and his local church. He also shares an update on the impact that the COVID restrictions have had on RBP with churches not currently ordering curriculum.

What resources are you offering during COVID-19?

In addition to our regular product offerings, we are providing the following resources to help your church or family make the most of this time of crisis and change.

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What about VBS 2020?

Perhaps more than anything else in recent history, the coronavirus pandemic has highlighted the uncertainty of life. As James wrote, we simply do not and cannot know what the next day will bring (James 4:14). In response to rapidly changing conditions and state-mandated lockdowns, churches have had to adjust their ministry plans and practices on an unprecedented scale.

Many churches are no doubt wondering what to do about their planned Vacation Bible School programs. Here are several suggestions for charting a course for VBS 2020.

When will my order ship?

We are currently operating under our standard timeline. Orders are processed within one business days. Orders will be shipped within three business days of being processed. This does not include time for shipping (time-in-transit).

If using the UPS Ground Time-in-Transit map, please note that your package will be shipped from the 60013 zip code.

Can I still order by phone?

Yes, but wait times may be moderately impacted. In order to better serve you, we strongly recommend purchasing items online at RBPstore.org.

Are there special permissions for Big Fish Bay?

Yes. Due to the unforeseen circumstances surrounding COVID-19, we have outlined special permissions on page 40 and 41 of the Charting a Course for VBS 2020 Guide. These permissions are in effect June 1–October 1, 2020; are limited to the scope of your ministry’s modified VBS program; and are valid only for a ministry that has purchased and is in possession of the Big Fish Bay materials in question.

Can I get expedited shipping?

Yes! Effective May 8, the following expedited shipping methods are available:

  • UPS Next Day
  • UPS Two Day Air
  • UPS Three Day Select

We also continue to offer UPS Ground and USPS Priority.

Will RBP support Big Fish Bay in 2021?

After additional consideration, RBP has decided that it will continue to support the VBS 2020 theme as supplies last through Sept. 15, 2021.

Supplies are limited for some products, so if your church is planning to use Big Fish Bay in 2021, we strongly recommend purchasing all resources now. As you may know, some of our products are very popular and sell out quickly. You’ll want to order them now so you don’t miss out on those great resources!

When will customer service return to full capacity?

Our customer service department is here to serve you.

Pursuant to the Illinois governor’s May 1 order, staff with responsibilities directly related to placing and fulfilling orders, serving customers, and those in related support roles are now able to return to their normal in-office roles.

Are your offices open?

Many of our employees are working from home during this time. Pursuant to the shelter-in-place order, the Regular Baptist Ministries Resource Center office building is open for select essential staff, including our customer service department.

Our third-party shipping partner remains open.


Updates

As of May 4.

While the governor of Illinois has extended the shelter-in-place order through May 30, some modifications to the order have been made which provide measured relief to businesses such as Regular Baptist Press. Our customer service department will return to normal operations on May 4. Our warehouse remains open.

As of March 31.

The governor of Illinois has extended the shelter-in-place order through April 30. Our customer service department continues to operate at reduced capacity. We continue to urge customers to place orders online at RBPstore.org. Our warehouse remains open.

As of March 21, at 5 p.m.

Due to a shelter-in-place order mandated by the state of Illinois, our customer service department is operating at reduced capacity. While phone orders are still an option, we urge customers to place orders online at RBPstore.org. Our warehouse remains open.